May 04th, 2009 - Sykes at International Mobility Forum

Sykes to Present at International Mobility Forum 

May 04, 2009 

Sykes Assistance Services Corporation is pleased to announce its participation in the International Mobility Forum, which is an exclusive, invitation only event that will be presented by Research In Motion (RIM) as part of WES 2009:  The Wireless Enterprise Symposium for BlackBerry® Users.  The event is scheduled to take place on May 05th, 2009 in Orlando, Florida and is designed to bring together an impressive line-up of speakers who will share their experiences regarding mobile technology and how it is transforming the healthcare industry.   

Robyn Fulkerson, Program Director from London, Ontario will discuss Sykes Assistance Services current program, studying people who are at risk for Diabetes and how the impacts of self monitoring and increased activity levels will positively impact their health.   

This program, where Sykes has collaborated with Lawson Research of the University of Western Ontario and Gateway Research Health Research Institute is designed for a Sykes Case Manager to set up patient care plans, monitor ongoing activities and receive alerts if readings are outside of normal expectations.  If readings are outside a normal range, the Sykes Case Manager will notify the appropriate physicians and Lawson Researchers immediately so the individual can receive appropriate care.  Other partners of this project include Research In Motion, Healthanywhere and Bell Canada. 

Fulkerson will sit on a panel engaged to look at remote monitoring from a practical application of technology perspective.  Also speaking at the Forum will be Research In Motions co-CEO’s Dr. Mike Lazaridis and Jim Balsillie on their vision for the BlackBerry® solutions role in Healthcare.     

Robyn Fulkerson’s work on this project has also recently appeared in Technology Improves Healthcare Delivery, a Toronto Star article.  The full article can be found at http://www.healthzone.ca/health/article/597299. 

The full International Mobility Forum Agenda can be found at http://www.attendwes.com/imf/. 

Sykes Assistance Services is Canada’s leading provider of contact centre based telehealth services, covering over 18 million lives with over 400 professional nurses and case managers available 24 / 7 to meet the needs of our clients.  Sykes provides symptom assessment, health information, addictions counselling, remote monitoring, chronic illness support, and a variety of public health information lines on behalf of our government and industry partners.   

Operating eleven call centers across Canada, Sykes Assistance Services offers a broad range of assistance based services including Healthcare, Emergency Roadside Assistance, Legal Assistance, Home Assistance and Customer Service Assistance.  For additional information, please visit www.sykesassistance.com.