Tobacco Cessation Counseling

CareCoach® offers a Smoking Cessation Program available 24 hours, 7 days a week, via a toll-free telephone number.  This service, staffed by trained cessation counsellors provides confidential telephone cessation counselling for those who want to stop using tobacco.

Sykes CareCoaches® provide enhanced support and assistance to eligible individuals who want to quit smoking using evidence based protocols and the concepts of readiness, motivation and self efficacy.  Using the spirit of motivational interviewing counsellors provide information and advice about smoking cessation, support materials (brochures and electronic media) and referrals to other programs as required.

In addition, Sykes CareCoaches® answer panic calls from an individual, their spouse or dependent where the caller is in the midst of their quit plan and is tempted to relapse.  Our counsellors provide additional support and guidance to enable the caller to stay on track with their plan.