Sykes Assistance Services Corporation offers a comprehensive Ability Management program that provides services to deal with an organization’s issues of casual absenteeism and disability from start to finish. This service is provided through our CareCoach® model.
Our Attendance Management process starts at the time of notification of absence, with the goal of returning the employee to work as soon as possible and mitigating future absence issues.
Our CareCoaches® are able to:
- triage the call to determine the root cause of the absence
- provide the necessary assistance to the caller through counselling
- document or begin early intervention in the disability management process
Sykes CareCoaches® will take intake attendance calls 24 hours, 7 days a week over 365 days a year via a toll-free telephone number. Upon intake, the absence is captured in a database along with the reason and duration of absence.
Customized Reporting is generated for each client, including aggregate corporate information and employee ‘red flag’ information. Finally, CareCoach® analyzes reporting and follows up with red-flag cases as instructed by the client.
The objectives of the Attendance Management Program are to:
- Remove this task from the corporate client allowing them to focus on their core competencies
- Place accountability on the employee to report their absence to a live CareCoach®, which acts as a deterrent
- Provide early intervention in the attendance management process, with the goal of returning the employee to work as soon as possible and mitigating future absence issues
- Identify the ‘root cause’ of the attendance problem via CareCoach® triage
- Provide best practice attendance coaching and documentation, which are aligned with the corporate client’s attendance policies
- Provide robust attendance reporting to the client so that analysis and measurements can be made with respect to:
- Aggregate corporate data: Patterns such as day of week/time of day/seasonality/cost/reasons for absence.
- Employee 'Red Flag Data': Specific to employee and includes trends noted in employee absenteeism that would ‘flag’ them as at risk for attendance problems. The objective is to intervene with the employee when the problem is flagged in order to prevent progression of the attendance problem.