New Brunswick 811 Tele-Care Service

Posted on Thursday, April 1, 2010 under Healthcare

Sykes Assistance Services Corporation is pleased to announce the expansion of the New Brunswick Tele-Care program with the launch of an 811 service.  Residents of New Brunswick will now find it easier to access a healthcare professional for non-urgent health information by simply dialing 811. 

Sykes Assistance Services has been providing intake, health-related information as well as advice on how to best get appropriate healthcare services or safely provide self care to all individuals living in New Brunswick for 15 years.    

The New Brunswick Department of Health issued the following News Release:

FREDERICTON (CNB) - The provincial government is launching 811 Tele-Care service to make it easier for New Brunswick residents to get non-urgent health information. Effective today, residents may get toll-free access to the information by dialing 811.

Since its inception in 1995, Tele-Care has provided health-care information and advice to almost two million callers in New Brunswick.

"This year marks the 15th anniversary of Tele-Care services in New Brunswick, and we want to make sure that we build upon the success of this important service by improving access through an easy-to-remember, three-digit phone number," said Health Minister Mary Schryer.

Tele-Care provides a range of health-related information, including advice and assistance on how best to get health-care services for specific needs. Services are provided through trained registered nurses and customer contact agents, depending on the type of information and assistance being sought.

"This 24-hour, bilingual service improves access to primary health-care services, often outside regular office hours, by directing individuals to the right care at the right place," said Schryer. "The Department of Health estimates that more than 15,000 emergency room visits are avoided each and every year, thanks to the services and supports provided by the trained and qualified team at Tele-Care."

During the next several months, the Department of Health will promote the use of the new 811 line through a variety of media, including the Internet, print, and electronic advertising. The existing 1-800 Tele-Care line will remain active during this transition.

New Brunswick joins Nova Scotia, British Columbia, Quebec and the Yukon as jurisdictions that have made the switch to 811 for non-urgent health information.

In fiscal 2007-08, more than 64,000 provincial residents used Tele-Care to receive health-care advice covering more than 87,000 different health issues. This translates into roughly one in five households using Tele-Care in a given year.

Additional information can also be found at http://www.gnb.ca/0217/Tele-Care-e.asp.

Sykes Assistance Services is pleased to increase its scope of partnership with the New Brunswick Department of Health.   

Sykes Assistance Services is Canada’s leading provider of contact centre based telehealth services, covering over 18 million lives with over 400 professional nurses and case managers available 24 / 7 to meet the needs of our clients.  Sykes provides symptom assessment, health information, addictions counselling, remote monitoring, chronic illness support, and a variety of public health information lines on behalf of our government and industry partners.   

Operating six call centers across Canada, Sykes Assistance Services offers a broad range of assistance based services including Healthcare, Emergency Roadside Assistance, Legal Assistance, Home Assistance and Customer Service Assistance.  For additional information, please visit www.sykesassistance.com.