Contact Centre Outsourcing

If you are facing a shrinking or expensive labour pool, a new highly technical requirement or just want to focus on your core competence, Sykes Assistance Services can help by replicating and often improving upon your contact centre services often at a price that is less than the cost of doing it yourself.

Sykes has a world wide reputation in the customer relationship management and contact centre outsourcing industry.

With over 50 centres in 20 countries and 27,000 employees Sykes has a ready made solution for many industries including inbound technical support, financial services, and order desk as well as out bound telesales and customer relationship management programs.

Key Features:

  • Highly experienced inbound and outbound contact centre team
  • Leading edge multi-channel technology infrastructure to support inbound, outbound, web, chat and fulfillment services
  • Access to global network of centres and expertise

Sykes Assistance Services Corporation provides clarity in defining and implementing the appropriate customer contact centre solutions to maximize customer contact access, customer experience, and information capture and customer satisfaction. It is this customer satisfaction and the loyalty it generates that will help and support your brand.